Valuable Feedback Channels Build Communication and Trust Between North Risk Partners and Employees

Location: Plymouth, MN

Industry: Insurance Consultants & Brokers

Employees: 150-499

Objective

Build leadership accountability, employee engagement, and better feedback channels

Solutions

Workplace Survey, Insights

Results

Improved communication, employee trust, data-driven feedback, high response rate, and helpful data visualization tools

North Risk Partners knows that success relies on trust and accountability. The company is small enough to serve local communities and large enough to give customers a wide range of risk management resources. Committed to building thoughtful, forward-thinking teams, North Risk uses Energage to build trust, collect valuable data, and drive people-first culture.

“One of our main goals at North Risk Partners is to build a culture of trust, and the Energage Platform helps us get there. We value accountability and overcoming challenges – these are part of our culture drivers and core values. The Workplace Survey is a great way to give employees the opportunity to provide feedback in a way that all voices are heard, regardless of who you are or where you’re coming from.”

Stacy Wade,

Partner and President of Employee Relations at North Risk Partners

North Risk sees tremendous value in user accessibility and data visualization tools

Stacy says her team appreciates how the Energage walks you through everything, from survey implementation to crafting the right message for North Risk employees. It’s helpful to have full control of the survey process, including survey reminders. The flexibility of administration and not having to rely on someone else makes North Risk – and its survey process – more productive.

Stacy commented, “The Energage Platform is very user-friendly and it’s easy to run a variety of customized reports. Some reports are already prepared for you but can also make your own presentations based on your organization’s preferences. That ease of administration is by far the best part.”

Survey confidentiality builds trust and reinforces North Risk's values

One of North Risk’s main goals is building a culture of trust, and the Energage Platform helps them get there.

Stacy explained that she and her team value accountability and overcoming challenges — especially because they are part of North Risk’s culture drivers and core values. She said the Workplace Survey is a great way to reinforce those areas while giving employees the opportunity to provide feedback in a way that all voices can be heard, regardless of who you are or where you’re coming from.

The company also values Energage’s third‐party messaging. They say it’s a great way to reiterate that the survey is truly being administered by an external third party, giving employees confidence that the confidentiality component is there.

Employee trust boosts employee engagement levels and survey response rates

“We believe engagement isn’t measured in a score alone. It has to do with the survey response rate, too. Engagement doesn’t always have to be happy. It has to do with employees feeling comfortable to share their challenges,” Stacy explains. “Giving feedback and continuing to participate shows that employees trust us. While the platform might show an 80% engagement score, if employees continue to be a part of the process and its momentum, they’re engaged and trusting of the process.”

This year, North Risk’s survey isn’t even closed yet, and the team already has 88% participation and over 1,200 comments for leadership to review. Employees like the level of confidentiality that Energage provides and the fact that the company can’t trace answers back to individual employees.

“The support team is spectacular and extremely responsive. Of all the different support contact customer service lines that we use, Energage Premium Support is by far the most helpful, thorough, and detailed. As soon as you submit something to the support team, they respond quickly. They’re always ready to help in any way necessary.”

Stacy Wade,

Partner and President of Employee Relations